Police service desk hits multi-million pound snag
More articles by admin »
Written by: admin
Tags: Comment, Helpdesk, IT Support, Service Desk, Software, Systems management
- "I like the idea of social IT, but I am not sure how you get around response time and ownership of resolutio..." - Tal
- "Noel - an excellent article, written in your own inimitable and honest style, stating with great accuracy t..." - Jo Johns
- "This reluctance to speak means that both parties are missing a great opportunity." - James brewster
- "On the face of it, providing a central and shared repository for ITSM real-life practice seems a good idea,..." - Noel Bruton
- "Your example of running IT like the Fire Service is an interesting one... ironically, here in NZ the "slack..." - Chris Balm
Copyright © 2012 ServiceDesk360 All Rights Reserved.
A human resources service desk designed to reduce the cost of managing 52000 Metropolitan Police Service (MPS) staff is 10 million pounds over budget and six months behind schedule. The Times newspaper says there is no estimated time for completion, and that MPS may sue, but prefers at this stage to work towards fixing the technical issues blighting the project.
The centralised system, supplied by IT provider Steria, is designed to underpin a call centre with self-service functions to deal with pay, holidays, sick leave and personnel issues for police officers and civilian staff. It was expected the human resources project will save £15 million per year that could be diverted to support front line policing.
“It’s deeply disappointing that this project should be continuing to cost more money at a time when budgets are very tight,” Peter Smyth of the MPS federation is quoted as saying.