Web and email filtering specialist Bloxx has replaced its incumbent service desk with a suite from Cherwell Software.
Having investigated the cost of adding a web portal service and additional licences, Bloxx realised the price to upgrade its existing system was similar to switching to Cherwell.
Mark Smith, operations director at Bloxx, was impressed that Cherwell could be adapted to suit specific requirements for incident, change, service level and configuration management, and could be configured to create a new licensing system. “We had no idea that an entirely new service would come out of using Cherwell. We are over the moon with our ‘eureka’ moment which has enabled us to develop the licensing service, provide a value-added service to our customers and in turn increase our business proposition.”
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