- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
"It doesn't matter that we can't afford a holiday dear, I've got a nice new mobile phone."
Technology has overtaken holidays and eating out as the UK’s favourite indulgent past time, according to a report from industry regulator Ofcom. Apart from weekly groceries, spending on mobiles, the internet and TV are th...
Healthcare suppliers need to examine their software assets
With software accounting for 30 per cent of IT budgets, medical and pharmaceutical providers urged to perform asset health checks. Software asset specialist FAST says that the heavily regulated healthcare industry is failing to...
The laptop support winners and losers
Apple receives commendation, while Dell and HP are told to try harder by study into the quality of tech support. Dell and HP laptop owners are offered a poor technical support experience, while Apple users enjoys the best level...
Outsourcers receive free gift
Businesses outsourcing IT services are not bothering to check the financial benefits of working with a third party. Fewer than half of the CIO and CFOs have attempted to measure the financial impact of their outsourcing contrac...
Staff&Line talks direct to its customers about the SaaS affect
Gregory LeFort, vice president of Staff&Line tells ServiceDesk360 about a new product and sales model which are helping the service management specialist move up a gear. Staff&Line has launched a version of its service...
Are you paying for your software?
Businesses ill-prepared for increase in audits from software suppliers who are trying to safeguard revenues during the downturn. The recession is exposing poor software asset management processes, with 83 per cent of respondent...
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