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Keep spending to escape recession
Reinvestment, not penny-pinching, is the key for businesses looking to accelerate as the economy rebuilds. Businesses should reinvest efficiency savings in projects that will win new customers according to research from the Lon...
Partnership focuses on systems lifecycle
“Shared vision” units systems management providers. Systems management vendor KACE is now able to offer its customers remote desktop control thanks to a partnership with remote support specialist Bomgar. The two bus...
Replacing Windows? Pah, never!
A sneak peak at the ServiceDesk360 survey results polled so far shows that Windows might not have its own way for much longer. You’d be forgiven for thinking that our recently launched survey looking at whether alternativ...
Looking for a pay rise? Then move house.
Salary survey reveals the best and worst paying regions for helpdesk professionals. If you want a permanent contract in IT support, head for the south west of England, which offers an average salary of £27,600. But if you work...
Time for a new operating system?
Windows continues to be the operating system of choice for business but with viable alternatives available, and industry heavyweight Google set to wade in, will we reach a point where Microsoft’s dominance is shattered? W...
Caution: article contaminated with controversial ITIL opinion.
Only a brave and foolhardy person would question ITIL. Thankfully, James West is such a person and here he argues why IT support needs more help than it currently gets. The Excellence in User Support initiative announced here b...
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