- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
Writing on the wall for IT contractors
IT contractors and consultants will be hit hardest by spending cuts next year as companies opt for managed outsourcing and systems integration to help control costs in 2010. A report by Forrester Research of U.S. and European I...
We're Going to Benchmark IT Support says Noel Bruton
Dear reader, you and I together, we’re going to benchmark this IT support industry. “And about time too”, I hear you say. And I agree with you, because there’s much contention and hyperbole but not enoug...
Essex council flies the flag for ITIL
Best practice being introduced for Basildon Council’s service desk supported by FrontRange’s HEAT. Basildon District Council is embarking on a programme to introduce ITIL (IT Infrastructure Library) working practice...
It's over already? – Day one of SDITS11
In what seems like a blink of the eye, day one of SDITS11 is over. It’s too early to put it all in perspective, but initial impressions are that the show was as busy as I’ve ever seen it, with packed seminars across...
Ambulance service gets handle on software
An overhaul of its software licence management by North West Ambulance Service (NWAS) is set to reduce costs and enable the re-deployment or cancellation of unused licences. A project conducted with Trustmarque Solutions has so...
IT users play along to their own tune
A third of businesses are unsure whether their policies for using the internet and social media are being adhered to, despite recognising the security threat posed by web savvy staff. A survey by LANDesk released at the Service...
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