- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
MindTree growth supported by remote management
Avocent technology helps reduce manpower and fault-resolution times for IT specialist. IT solutions company MindTree has chosen Avocent’s DSR2000 remote infrastructure management technology to enable control of its entire...
Service management software struck Accord
ITIL and best practice focus means House-on-the-Hill gets the nod from housing group. One of the largest housing groups in the Midlands, Accord Group, has selected service management software from House-on-the-Hill’s Supp...
BBC Worldwide: case study
Learn why replacing its service desk has enabled BBC Worldwide to see the future of support. The BBC offers radio, television and online broadcasting to more than 200 countries worldwide and is available to almost 300 million h...
Xerox sees its future in IT services.
The $6.4 billion buyout of ACS (Affiliated Computer Services) by Xerox, designed to help the document specialist compete on the global IT services market, doesn’t automatically make it a player, says James West. Buyouts m...
Numara earns its Spurs
Service desk software upgrade allows change management and support for growth of credit card payments. Football club Tottenham Hotspur has extended its relationship with service management software supplier Numara Software by p...
Keep spending to escape recession
Reinvestment, not penny-pinching, is the key for businesses looking to accelerate as the economy rebuilds. Businesses should reinvest efficiency savings in projects that will win new customers according to research from the Lon...
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