- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
St Andrews University scores first in IT support
The first University in the UK to be accredited with Service Desk Certification has been announced, with The Service Desk Institute (SDI) awarding St Andrews its internationally recognised quality rating. The University’s s...
Flash in the pan?
Adobe has released a developer preview of its web animation tool, Edge, in a move which could eventually see the software company phasing out its maligned Flash player. Using the HTML5 web standard, Adobe Edge is designed to de...
Byte creates new revenue streams by rethinking service management
Bytes System Integration says that overhauling and standardising its IT services through the implementation of ICCM’s e-Service Desk, it has opened up new sales opportunities.“We have been able to distinguish betwee...
Will IT and the business get along in 2010?
Business and IT alignment is set to be the defining goal for IT service operations in 2010, with 53 per cent of respondents to a survey by Axios Systems stating that bridging the gap between technology and the realities of busi...
Start-ups offered free social IT support platform
IT SmartDesk has announced that its social support platform is now available for free to new-start companies, in a move designed to support small enterprises that cannot justify the expense of a dedicated IT specialist. The pl...
Belfast to host STI course
Training company STI is running its first public service desk course in Belfast on April 14-15. The course is designed as both an introduction and refresher of the main service challenges faced by those working in the service o...
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