- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
"I'll have that stapler, my framed family picture and the entire customer database thanks"
Staff angered by redundancies may empty more than their desks when they leave, according to the results of a probe into IT security. Companies are at great risk of losing key corporate information to competitors, with over a th...
IT support prepares for lazy summer?
Major IT breaches are put on hold if there is major sporting event happening according to research which also suggests that many businesses are frighteningly ill-prepared for IT threats. 39 per cent of IT professionals admit th...
SDITS show review, part 2
James West continues his review of the Service Desk show in which he somehow mentions stormtroopers and naughty nurses in the same sentence. Another highlight for me at Service Desk and IT Support 2009 was the educational aspec...
New home, new energy for SDITS
Having blogged live from the Service Desk and IT Support (SDITS) show, James West has condensed these experiences into a two part article. Join in and reminisce, or rue what you missed. And remember, don’t cough into the ...
Beware of taking outsourcing plunge.
The short term savings of outsourcing software development are superseded by productivity reductions which can be as high as 60 per cent, according to research from Compass Management Consulting. Entrusting software builds to a...
Lost customer data: no problem
Tamperproof, cryptically encoded, self-destructing USB memory sticks may prove to be the antidote to embarrassing data loss scenarios. Government officials prone to losing information take note: IronKey has released what it des...
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