- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
Internet Group scoops two IT Service Excellence Awards
The Internet Group emerged as the big winner at the SDI (Service Desk Institute) annual awards, winning two of the four categories. The haul represented the first time that any single business received two awards. The first, Su...
Noel Bruton speaks – recreation, or redundancy?
The highly respected IT support specialists and author Noel Bruton has joined the team of writers here at ServiceDesk360.com, bringing his usual brand of insight, good humour and practical advice. In his first article, Bruton i...
SDI Conference – the highlights
I had a great day attending the SDI Conference as a delegate and took away lots of ideas, some of which I’ll share here and will expand on over the coming months. The day started with an exceptional keynote from Kirk Weis...
Time to eliminate Windows XP?
Analyst Gartner has recommended that companies should be testing and implementing a migration plan to Windows 7 and stop using XP by the end of 2012. The deadline is looming, as Microsoft ends support for XP in April 2014, and ...
IT director to lead UK’s biggest retailer
Tesco has announced that IT director Philip Clark will take over as chief executive next year when Sir Terry Leahy retires. Clark, who is also responsible for the group’s growing operations in Asia and Europe, has worked ...
LiveTime makes HP connection
HP users are being offered the chance to directly integrate their CMDB (Configuration Management Data Base) with LiveTime’s cloud based service management software. The connector allows customers to migrate legacy data di...
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