- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
House-on-the-Hill reaches new heights
Crane manufacturer Fassi UK has chosen House-on the-Hill to provide its service desk software. The UK arm of Fassi, which sells over nine thousand cranes per year across the world, will use SupportDesk to manage and process cal...
Kent Council service desk in four star bloom
Kent County Council (KCC) has been awarded four stars under the Service Desk Institute (SDI) certification programme, and is the first in the public sector to achieve it with six months. The 58-strong service desk team supports...
CA hits ISO/IEC 2000 target
Software giant CA has attained the global standard for IT service management following a six month project designed to underline its commitment to internal best practice. To meet the criterial demanded by the ISO/IEC 20000 stan...
Cloud to hammer IT departments sizes?
Cloud software is being touted as the solution for reducing the size of internal IT departments and simplifying the delivery of IT services. A report from Gartner says that worldwide spending on cloud technologies will grow 16....
IT spending confidence returns
82 per cent of businesses have suffered IT services funding cuts in the last two years, but over half expect improved investment in the next 12 months. The research, conducted by Numara, shows 25 per cent of IT managers blaming...
Cloud to throw public sector cost-cutting lifeline?
The 25 per cent public sector spending cuts will spur IT managers to evaluate cloud computing as a money saving solution according to analyst Ovum. Ovum’s research says the public sector prefers on-site storage and deploy...
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