- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
Rok uses service management software outside of IT
Building and maintenance specialist Rok Group says it has enjoyed considerable cost savings since using service management software from Numara and is extending its use of FootPrints to manage non-IT processes. The success of N...
Kaseya addresses network management and policy
Software provider Kaseya has launched two products designed to improve the viewing and management of networks. Kaseya Directory Services allows the automation of the syncing process with Microsoft Active Directory, and enables ...
UK workers turn to smartphones when IT systems fail
Software problems are causing misery across the country with almost two-thirds of the UK workforce regularly left unable to do their jobs due to IT downtime. 36 per cent of those polled by Bomgar experience downtime at least o...
"It doesn't matter that we can't afford a holiday dear, I've got a nice new mobile phone."
Technology has overtaken holidays and eating out as the UK’s favourite indulgent past time, according to a report from industry regulator Ofcom. Apart from weekly groceries, spending on mobiles, the internet and TV are th...
It’s showtime!
SITS13 is almost here, Ian Aitchison of LANDesk ponders the topics likely to cause a stir and offers his expected highlights. Here’s a little pre-conference collection of thoughts and forecasts from me. We’ve all seen ...
Meaningful service desk metrics – download the full paper
SITS13 saw the launch of an exclusive White Paper – ‘Demonstrating service desk value through more meaningful metrics’. Visitors to the Day 1 Breakfast Briefing got detailed insight from an expert panel, wh...
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