- Noel Bruton’s ten compelling reasons to get rid of your servicedesk, pt2
- Ten compelling reasons to get rid of your servicedesk (and what to have instead)
- Progressive, strategically aligned IT remains a fluffy dream
- Bournemouth University graduates to consolidated IT
- Brewer develops business with an Orange twist
- More
- "Noel, In the current support industry climate you've no idea of the impact of such a headline; whether at ..." - Bryan Williams
- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
Tables turn for email designers
Microsoft is facing a customer backlash over its plans to ignore standards for email formatting, with petitions being set up on Twitter to allow people to air their grievances. The incoming version of Microsoft’s ubiquito...
Kiss the sky
Cloud computing is ideal fit for online radio station. Online radio station TotalKiss.com is claiming that a shift to cloud computing has helped slash IT spending by 50 per cent. A deal with Rackspace Hosting has seen ten of th...
Support inside and out for Press Association
Hornbill chosen to underpin internal and external service for global organisation. The Press Association is using SupportWorks ITSM from Hornbill to provide internal IT support to over 5000 staff around the globe, while the cus...
IT support's new reference point for excellence?
EUSi (the Excellence in User Support Initiative) is a structured catalogue of what support professionals need to know to do their jobs better. It is the brainchild of IT support training, consultant and book author Noel Bruto...
Is the happy social networking family under threat?
Twitter, Facebook and LinkedIn could be exposing your staff to major security risks. A survey of 1000 users by Webroot has revealed that 30 per cent of people have been subject to cybercrime in the last year, with identity thef...
Green movement provides boost to IT support
Will squeezing every last drop out of technology investment elevate the role of service desk? Businesses are putting more value into IT support departments as they attempt to extract maximum value from technology investments an...
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