- "I like the idea of social IT, but I am not sure how you get around response time and ownership of resolutio..." - Tal
- "Noel - an excellent article, written in your own inimitable and honest style, stating with great accuracy t..." - Jo Johns
- "This reluctance to speak means that both parties are missing a great opportunity." - James brewster
- "On the face of it, providing a central and shared repository for ITSM real-life practice seems a good idea,..." - Noel Bruton
- "Your example of running IT like the Fire Service is an interesting one... ironically, here in NZ the "slack..." - Chris Balm
BYOD acceptance sees doubling of tablet sales
The ongoing debate regarding whether tablet devices are adequate PC replacements appears to be having little impact on their popularity, with Gartner forecasting sales to almost double this year. The analyst expects combined pe...
‘One size fit all’ service desk software mentality must change says BMC
Heightened expectations around IT delivery mean that the ‘one size fits all’ approach to helpdesk software is hopelessly antiquated. Chris Rixon, principal solutions manager for BMC told ServiceDesk360 that the traditional...
Where the service desk fits into the security picture
Our final exclusive article previewing Ovum’s expert content being delivered at the Service Desk & IT Support Show looks at how the service desk can play its part protecting the business against security threats. Andy...
O2’s IT helpdesk copes easily with home working pilot
An experiment to judge the effectiveness of home-working recently led mobile provider O2 to close head office as it studied the impact of more than 2,500 employees working remotely. The results of the experiment are encoura...
New iPad? New remote support app from ISL
ISL Online has released an updated version of its remote desktop support app, optimised to work on the newest incarnation of the iPad. A free download, ISL Light iOS 2.0, allows support professionals to use Apple’s tablet f...
Service catalogue grabs Back2ITSM hot topic slot at SDITS
Feedback from the ITSM community has led the organiser of the Service Desk & IT Support Show to create two Hot Topic sessions dedicated to discussing the intricacies of building a service catalogue. Inspired by the #Back...
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