Published on October 1st, 20092
ITIL losing focus?
End-to-end vision of ITIL Version 3 still a long way off.
The majority of ITIL (IT Infrastructure Library) practitioners are sticking with the old incarnation of the best practice framework, with features introduced in version 3 largely overlooked.
Research from Hornbill shows that 56 per cent of the respondents surveyed still use ITIL version 2, with the remainder moving to the latest version, but not adopting its new features designed to manage the entire lifecycle of an IT service.
32 per cent of ITIL V2 users intend to stay with the old version, but introduce certain elements from V3, with just eight per cent actively moving forward with a migration to version 3. A sizeable number, 33 per cent, say they are unlikely to move to version 3 or have ruled it out already.
The research also indicates that those moving to version 3 are doing so to stay current, rather than adopt features new to the framework. Practitioners, regardless of which version of ITIL referenced, adopt the common processes – change, incident, problem management. Areas such as building a service catalogue or developing a configuration management system, designed to drive ITIL practitoners into the complete service lifecycle approach which is the bedrock of version 3, are far less well supported.
To download a copy of Hornbill’s survey and white paper, click here.