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- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
Council looks to 30K saving
Nottingham County Council hopes to reduce IT support and maintenance costs after implementing Hornbill’s Supportworks service management software. The council has chosen Supportworks to replace three systems previously us...
Less cute, more results says Dell KACE managing director
IT needs to deliver provable results, not bombard businesses with new functionality which they don’t need. Speaking at the Service Desk Show, EMEA managing director of Dell KACE Jim Docherty (pictured) says that demystify...
"No, we’re not giving you any training, you’ll leave if we do"
IT professionals say that businesses are unwilling to invest money in their training for fear they will take the skills acquired and move to a competitor. That’s the opinion of the ServiceDesk360.com readers who have resp...
Is your IT security approach the biggest threat to your IT infrastructure?
IT security. It’s a phrase that could put the shivers up the spine of many an IT manager, in particular those in public sector organisations, often faced with protecting some of our most confidential and important data. R...
ServiceDesk replaces helpdesk – it’s official
The ServiceDesk has replaced the helpdesk as the preferred term for the IT and business support function within business, with a benchmarking survey giving credibility to the idea that the ServiceDesk is becoming a central busi...
Service Desk visitors increase, ready to go to work
The mood of optimism surrounding the IT services market has been underlined by first day attendance at the Service Desk show, which is up 12 per cent on last year with vendors reporting that visitors are in the mood to do busin...
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