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- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
Time to eliminate Windows XP?
Analyst Gartner has recommended that companies should be testing and implementing a migration plan to Windows 7 and stop using XP by the end of 2012. The deadline is looming, as Microsoft ends support for XP in April 2014, and ...
IT director to lead UK’s biggest retailer
Tesco has announced that IT director Philip Clark will take over as chief executive next year when Sir Terry Leahy retires. Clark, who is also responsible for the group’s growing operations in Asia and Europe, has worked ...
LiveTime makes HP connection
HP users are being offered the chance to directly integrate their CMDB (Configuration Management Data Base) with LiveTime’s cloud based service management software. The connector allows customers to migrate legacy data di...
Hornbill workshops show ITIL Version 3 opening move
Service management expert Malcolm Fry will be headlining a series of events by Hornbill designed to offer guidance on the implementation of ITIL Version 3. The workshops are directed towards managers in service delivery, suppor...
House on the Hill shoots and scores
Software manufacturer House on the Hill is celebrating a fine season for its football league customers by holding its next user conference at Craven Cottage, home of Fulham FC. Fulham, which has used the SupportDesk tool to man...
Service desk secure despite cut-backs
More than half of service desk managers in the public sector believe that their role will not change under the government’s proposition to cut spending by 20 per cent, according to a survey carried out by RMS Services. Th...
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