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- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
Will IT and the business get along in 2010?
Business and IT alignment is set to be the defining goal for IT service operations in 2010, with 53 per cent of respondents to a survey by Axios Systems stating that bridging the gap between technology and the realities of busi...
The ITIL free-for-all begins?
ITIL has abandoned its independent roots, with the original guardians of the best practice framework no longer supporting further development, and the continued success of a certification scheme indicating that ITIL has become ...
Do it yourself BYOD security management?
Sophos is attempting to simplify security arrangements for businesses introducing BYOD policies. Mobile Control 2.5 is designed to automatically assign new technologies to existing groups with associated privileges and access.Â...
Service Desks under pressure to deliver value
Service desk professionals are under increasing pressure to demonstrate the value they deliver to business, with a study conducted ITSM specialist Cherwell Software and the SDI finding that justifying budget tops the list of 2...
Cloud to become primary ITSM delivery method
Founder of SysAid Technologies  Israel Lifshitz says that more than three-quarters of customers will be adopt cloud by the end of the year, supporting the predication with figures show that his company’s cloud ITSM sales...
“How do we keep tickets private on a public forum such as Twitter?”
It’s an understandable fear for service desks: how can we embrace social media but keep our internal IT matters private on public forums? This question was aired several times during the breakfast briefing at the Servic...
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