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- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
Helpdesks make their millions
Broadband suppliers are enjoying a £6 million payout from customers suffering with technical problems by charging for their share of the 16 million support calls made each year. A survey of 12,000 UK consumers by price compa...
Union urges government to save IT workers
Cost cutting at utility giant E.ON means that 75 IT support workers are set to lose their jobs, with a further 125 support services staff also facing the axe. E.ON says that with the business struggling for profits the cuts are...
Eden gets IT support house in order
Eden Housing Association (EHA) says it has improved the quality of its incident handling and ensured that its software licensing is 100 per cent accurate, after a project to install Numara Track-IT was deemed a success. The hel...
Webinar offers guidance for supporting Apple devices
The hot topic of supporting mobile devices, most specifically Apple’s iPhone and iPad, will be discussed in a live webinar hosted by analyst IDC. Contributors from Unipress and Absolute Software will also offer guidance f...
Pink12 – what lessons were learnt?
Barclay Rae has recently returned from Pink12 and here shares his thoughts on how the event tackled social media, leadership and the challenges faced by the ITSM industry. Last week I attended the 16th annual Pink Elephant Conf...
I have just the thing: a spreadsheet
Business reliant on Excel and individual skill to run key business processes. 70 per cent of SMEs (Small to Medium Enterprises) are still using spreadsheets to manage important business processes according to research from Inte...
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