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- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
SDI promises ‘biggest ever’ conference
The 26th annual Service Desk Institute (SDI) conference, taking place on the 18th and 19th June in Birmingham, is shaping up to be the biggest ever SDI event, with 400 IT professionals from 150 organisations attending. With a...
SITS13 success sees 70 per cent rebooking for next year
The recent Service Desk and IT Support Show (SITS) has been deemed both highly successful and productive after attracting more than 4,300 visitors, with 70 per cent of exhibitors already booking for next years event. The show ...
Meaningful service desk metrics – download the full paper
SITS13 saw the launch of an exclusive White Paper – ‘Demonstrating service desk value through more meaningful metrics’. Visitors to the Day 1 Breakfast Briefing got detailed insight from an expert panel, wh...
SITS13 – summary and (unofficial) Awards
SITS13 was by all accounts, a huge success. From the content programme, the vibrant exhibition, and the quality of the visitors, it delivered in all key areas. Tellingly, the naysayers were nowhere to be seen. Perhaps the r...
Service desks must become business champions
Service desks are capable of solving myriad non-IT business challenges which could elevate its status immeasurably as it helps deliver bottom-line benefits. Speaking at SITS13, Eric Wright, managing director of service desk s...
Failure to offer support through mobile devices a missed opportunity
Service desk are failing to capitalise on the popularity of mobile devices for helping reduce the support burden. Research from LANDesk found that although almost 85 per cent of end-users want to create IT incidents and rece...
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