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	31 Media Ltd Three Tuns House 109 Borough High Street London, SE1 1NL work Work Phone: work0870 863 6930 Work Email: INTERNETsales@vital-mag.net
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Biography VitAL Magazine is a B2B journal designed specifically for senior professionals who are keen to understand the impact and influence IT has on today’s technologically driven business. Covering a range of topics from IT Service to Security VitAL Magazine is a ‘must read’ for any professional serious about IT.

	Alemba Haslemere House Lower Street Haslemere, Surrey GU27 2PE work Work Phone: work020 3479 7900 Work Email: INTERNETinfo@alemba.co.uk
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Biography Alemba provides innovative ITSM solutions based around VMware's Service Manager software. Enhanced with our own ground-breaking vFire layer, you will see tomorrow's technology today on the Alemba stand.

	APMG-International Sword House Totteridge Road High Wycombe, Buckinghamshire HP13 6DG work Work Phone: work01494 452 450 Work Email: INTERNETservicedesk@apmg-international.com
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Biography APMG-International is a leading, global Examination and Accreditation Institute providing qualification and accreditation services in key management disciplines including Project & Programme Management and IT Service Management. Our broad range of qualifications includes PRINCE2, ITIL, ISO/IEC 20000 and Service Catalogue. Our latest IT qualifications include Problem Analyst and Lean IT.

	Axios Systems Axios House 60 Melville Street Edinburgh, EH3 7HF work Work Phone: work0131 220 4748 Work Email: INTERNETassyst@axiossystems.com
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Biography Axios Systems is the world's largest independent provider of enterprise ITSM software. Axios offers its solution, assyst, in flexible on-premise or SaaS subscription models and delivers ITIL process automation via an intuitive Web 2.0 interface—making installation and upgrades simple, yielding the lowest TCO. Axios’ single focus on ITSM and heavy investment in R&D ensures continual innovation and provision of new high-value features to customers, including an unrivalled Service Designer within assyst’s Service Catalogue. Axios is a global company with customers in multi business Sectors including: Aviva, William Grants, Associated British Foods, Canadian Tire, Ministry of Defence, Lego, Standard Bank, Birmingham City Council, Qatar Petroleum and most recently, Kaspersky.

	Biomni York House 23 Kingsway London, WC2B 6UJ work Work Phone: work020 7557 4200 Work Email: INTERNETinfo@biomni.com
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Biography Biomni’s Service Catalogue solution enables your IT department to evolve from IT service provider to a key business partner through a portfolio of service offerings, orderable catalogue & “shift left” integration capabilities. Our Service Catalogue solution simplifies & accelerates business process whilst improving customer satisfaction, and provides users with an Amazon.com web-shopping experience.

	BMC Assurance House Vicerage Road Egham, Surrey TW20 9JY work Work Phone: work01784 478000
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Biography The industry’s leading IT service management application family built on 20+ years of expertise in IT support software. Our solutions help IT support teams deliver outstanding service in organizations of all sizes. Whether you’re just starting out or managing complex support operations there’s a BMC solution for you.

	Bomgar 578 Highland Colony Parkway Paragon Centre, Suite 3000 Ridgeland, MS 39157 USA work Work Phone: work+1 866 205 3650
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Biography Bomgar is a solution for enterprise remote support. Bomgar customers ensure the quality of support interaction, strengthen security, and achieve a rapid ROI with appliance-based solutions that integrate easily into enterprise environments. Since 2003, over 5,000 customers worldwide have chosen Bomgar as their enterprise remote support platform.

	Celonis Kronstadter Str. 8 81677 Munich, Germany work Work Phone: work+49/89/80923373 Work Email: INTERNETinfo@celonis.de
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	Certero Sedgefield House, Trident Business Park Daten Avenue, Birchwood Warrington, Cheshire WA3 6BX work Work Phone: work01925 868 970 Work Email: INTERNETinfo@certero.co.uk
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Biography Certero is a leading specialist in Software Asset Management, PC Power Management and Password Reset Solutions. The Certero suite of solutions is essential for organisations looking to save thousands on licensing expenditure, dramatically reduce their CO2 emissions and improve service to their customers.

	Cherwell Software Lime Kiln House Lime Kiln Wootton Bassett, SN4 7HF work Work Phone: work01793 858 181 Work Email: INTERNETinfo@cherwellsoftware.com
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Biography Cherwell Software is the developer of Cherwell Service Management™ – a fully integrated solution for IT and support professionals. Designed using Microsoft’s .NET platform and Web 2.0 technology, Cherwell delivers 11 fully integrated ITIL v3 PinkVERIFIED management processes out-of-the-box including; Incident, Problem, Change, Release, Configuration, SLA, Service Catalog and Knowledge.

	Citrix GoToAssist Chalfont Park House Chalfont Park Gerrards Cross, Bucks SL9 0DZ work Work Phone: work0800 011 2120 Work Email: INTERNETuk@citrixonline.com
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Biography GoToAssist is the easy-to-use remote support tool that enables businesses of all sizes to connect with customers, employees and their machines online. With GoToAssist, you can improve customer service, reduce session times, decrease support costs and eliminate time-consuming, expensive travel. Support Smarter™ with the world market leader in remote support.

	Clockwork IT The Manor Haseley Business Centre, Haseley Warwick, Warwickshire CV35 7LS work Work Phone: work0844 804 0950 Work Email: INTERNETandy.milner@clockworkit.co.uk
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Biography Support Desk Pro, THE complete service management solution providing helpdesk, service and engineer support, contract management, CRM, finance package integration and mobile workforce management. Features:- Create professional quotes Log support calls Schedule engineers Manage contract details and SLAs Email customer updates Allow customer access via Web AND MUCH MORE!

	Exin Radboudkwartier 223 Radboudhof, floor 5 3511 CJ Utrecht, The Netherlands work Work Email: INTERNETmarketing@exin.com
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Biography EXIN is an internationally recognized organization for certification of professionals in information management. More than 1 million professionals in over 125 countries are certified by EXIN. With a network of test sites in over 125 countries and exams in 19 languages, EXIN offers top quality certification exams and services to advance the careers of professionals within information management.

	FGI Warwick Innovation Centre Warwick Technology Park, Gallows Hill Warwick, Warwickshire CV34 6UN work Work Phone: work01926 405 777 Work Email: INTERNETenquiry@fgiltd.co.uk
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Biography FGI are a specialist provider of IT Service Management and Project Management training and consultancy. We deliver end to end solutions designed to meet your needs and budget, focusing on your specific strategies and individual requirements of your employees. FGI provide a full range of examination training courses for ITIL®, PRINCE2®, M_o_R® and MSP™, along with a substantial portfolio of Project Management courses.

	FrontRange Benyon House, Newbury Business Park London Road Newbury, Berkshire RG14 2PZ work Work Phone: work01635 516 700 Work Email: INTERNETsalesemea@frontrange.com
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Biography FrontRange Solutions develops software and services that growing mid-size firms and distributed enterprises rely on every day to build great customer relationships and deliver high-quality customer service. The company applies a unique combination of innovation and automation with a standards-based approach to simplify core business processes, including: IT service management; customer relationship and sales force management; and PC lifecycle management. More than 150,000 organizations, including some of the world’s best-known brands, use FrontRange offerings to quickly improve their interactions with external and internal clients and achieve better business results. Follow ‘FrontRangeSols’ on Twitter.

	GFI MAX Suites 10 & 11, The Vision Building 20 Greenmarket Dundee, DD1 4QB work Work Phone: work01382 309040 Work Email: INTERNETgfimax@gfi.com
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Biography GFI MAX RemoteManagement™ is a powerful, integrated MSP suite which allows you to do everything from one single dashboard. Set up in just 10 minutes you can manage and monitor servers, workstations, and networks, delivering remote support and much more. No long-term contacts, no hardware, no minimum spend.

	Global Technology Solutions Unit 22 Bude Business Park Bude, Cornwall EX3 8QN work Work Phone: work01288 355 800 Work Email: INTERNETabanks@globaltechnologysolutions.com
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Biography GTS specialises in Service Management,Service Desk and Technical Contract and Permanent recruitment throughout the UK and globally. Our aim is to "Take the headache out of recruitment!" We believe in quality not quantity when submitting cvs. Let us manage your recruitment process and become your most valued solution provider.

	Hornbill Service Management Ares, Odyssey Business Park West End Road Ruislip, Middlesex HA4 6QD work Work Phone: work020 8582 8282 Work Email: INTERNETsales@hornbill.com
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Biography Award winning Hornbill is showcasing Supportworks ITSM, its ITIL compatible Service Management application, updated to include the ‘Human Touch’ interface. Redesigned with the customer experience in mind, it promotes a service ethos amongst IT staff and enables them to provide a better service to business users.

	House on the Hill Software 127 Stockport Road Marple Stockport, Cheshire SK6 6AF work Work Phone: work0161 427 8988 Work Email: INTERNETinfo@houseonthehill.com
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Biography Since 1993, House-on-the-Hill has provided complete service management solutions for over 500 businesses worldwide. Specialists in providing comprehensive solutions for any size business, House-on-the-Hill proudly produces SupportDesk; one of the most successful, flexible and good value service management tools on the market.

	ICCM Cedar House Riverside Business Village, Swindon Road Malmesbury, Wiltshire SN16 9RS work Work Phone: work01666 828 600 Work Email: INTERNETsales@iccm.co.uk
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Biography One of the overriding directives of ICCM Solutions is the simplification of complexity in Service Management environments. ICCM provides a global client base with sophisticated ITIL aligned Service Management Solutions built on Business Process Management (BPM) Architecture, from Metastorm BPM®.

Kevin Kimber, 360

Let’s destroy the barriers to innovation says ServiceNow

Progressive companies are giving technology teams more time to concentrate on innovative IT, by using SaaS (Software as a Service) technology to free up resources and flexible platforms to bring ideas, rather than coding and so...

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MobileHappy500

The reward for taking mobile seriously? Loyal customers

Businesses which hone the mobile experience are rewarded with greater customer loyalty than those who tack on applications or services without considering the experience delivered. Research from eDigital has found that comp...

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311752_153654698066725_329032088_n

Choose your hot topics for SDITS12

In case you’ve missed it, the full seminar programme for the Service Desk & IT Support Show is now live here. It’s shaping up to be two fantastic days of thought-provoking discussion and plenty of takeaway info for th...

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Ian Aitchson 1 500

IT should be the business technology saviour, not its police force

IT must stop acting like a technology ‘police’ force, and instead focus on innovating and developing services that help businesses work more effectively and profitably. Ian Aitchison, director of product management at LA...

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Atos DoH, 360

Department of Health to cut IT costs by 40 per cent

The Department of Health (DoH) is predicting a 40 per cent IT operational costs saving by awarding a five-year outsourcing contract to Atos. The contract, worth £74 million, will see Atos deliver integrated IT desktop and sup...

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Back2ITSM, 360

SDITS12 goes Back2ITSM

This year’s Service Desk & IT Support Show (SDITS) features a huge education programme, with visitors given free insight from the top ITSM practitioners and experts. This year, the event will also allow visitors to deci...

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The reward for taking mobile seriously? Loyal customers

Department of Health to cut IT costs by 40 per cent

311752_153654698066725_329032088_n

Choose your hot topics for SDITS12

Kevin Kimber, 360

Let’s destroy the barriers to innovation says ServiceNow

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