March 2nd, 2012
Noel Bruton explains the fundamental steps which must be followed if a technician is to successfully transition to a management... read more
December 8th, 2011
The annual itSMF Conference held in November was a good time to reflect on the past year and what challenges... read more
November 18th, 2011
Jo Johns’ book on service management and customer service provides a 12-step process for helping IT teams deliver the support... read more
October 20th, 2011
APMG International, the accrediting body of IT-centric frameworks such as ITIL and PRINCE2, has launched a certification scheme for Lean.
September 27th, 2011
Jo Johns, the highly respected ITSM educator and consultant, has written the first in a series of books about service... read more
July 20th, 2011
itSMF (IT Service Management Forum) has launched a personal development scheme which it hopes will unify the disparate ITSM training... read more
May 5th, 2011
The Service Desk Institute (SDI) is offering the opportunity to become a qualified SDI Service Desk Manager by participating in... read more
April 12th, 2011
TheService Desk Institute (SDI) is running a workshop discussing how social media can work for service desks.