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ITIL project built from the ground up

Incommunities, one of the largest housing associations in the North of England, is embarking on an ITIL (IT Infrastructure Library) project designed to offer a better service to more than 22,000 homes in the Bradford district i...
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Company News
 

House on the Hill wins business with global chemical provider

Chemical specialist OMGis using SupportDesk from House on the Hill as its global service management and IT support system.
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White Papers & Case Studies
 

A healthy approach to IT services

‘Big bang’ ITIL adoption, underpinned by Sostenuto ITSM software, paves the way to record service level performance and National Accreditation for Pennine Care NHS Foundation Trust.
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Company News
 

Rok uses service management software outside of IT

Building and maintenance specialist Rok Group says it has enjoyed considerable cost savings since using service management software from Numara and is extending its use of FootPrints to manage non-IT processes.
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Transitioning from ITIL v2 to v3 – Ovum exclusive

In our second exclusive preview of the Ovum Knowledge Center at the Service Desk & IT Support Show we learn about the vital element to consider before making the leap from ITIL v2 to v3.
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