Fowlers not cutting corners
Less consultancy and training needed to make service desk software work for motorcycle specialist.
Rok uses service management software outside of IT
Building and maintenance specialist Rok Group says it has enjoyed considerable cost savings since using service management software from Numara and is extending its use of FootPrints to manage non-IT processes.
ICCM closes in on Total Service Management?
ICCM has launched version 12 of its e-Service Desk solution, with a redeveloped self-service portal that can present customer specific documents to the end user, and live interactive diagrams of the IT estate.
Phone module ready for launch
Sitehelpdesk.com is launching a computer telephony integration (CTI) module designed to screen-pop customer details onto the helpdesk agent’s screen, potentially reducing call lengths and providing an improved, personalis...
Don’t be fooled by cloud hype
Businesses investing in Software as a Service (SaaS) to save money and decrease IT complexity are in danger of realising the exact opposite result.
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