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Posts Tagged ‘social media support’
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Industry Updates
Social block, 360

Restricted social media at work? There’s worse to come

Employees begrudgingly accept online activity during work hours, however Gartner predicts that 60 per cent of organisations will have implemented formal programmes to observe staff’s electronic behaviour on social sites, suc...
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Featured Articles
SDITS pic

“The service desk is dead, long live the service desk”

That’s the opening bombshell from the ServiceDesk & IT Support show (SDITS) which started today at Earls Court.   Introducing a breakfast briefing based based on the whitepaper: Empowering People on the Move, Tony Probe...
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Industry Updates
Pat ticket, 360

“How do we keep tickets private on a public forum such as Twitter?”

It’s an understandable fear for service desks: how can we embrace social media but keep our internal IT matters private on public forums?  This question was aired several times during the breakfast briefing at the Servic...
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