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Featured Articles
Noel technician, 360

How to turn an IT technician into a manager

Noel Bruton explains the fundamental steps which must be followed if a technician is to successfully transition to a management role, and it starts by taking the screwdriver out of the top pocket.
by servicedesk360
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Company News
Hornbill, 360

Hornbill to end the SaaS debate with latest release?

Hosted, on-premise or SaaS; it is a decision that procurement professionals know will have long-term implications when deciding to replace their service desk, yet Hornbill has posed a different question – why choose at all?
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Company News
SupportDesk 8

Richmond says IT support becomes easier with its latest version

Richmond Systems says it is making IT support easier to manage by adding 60 features to the latest version of its service desk product. SupportDesk 8 has enhanced functionality around change management and service catalogue. ...
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Industry Updates
LaptopCash500

“Our service desk delivers value for money (we hope)”

Service desks will have a hard time securing funding for 2012 because they have no idea how much it costs to deliver IT support.
by servicedesk360
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Company News
GoldMedal500

Marval achieves ‘gold standard’ for ITIL compliance

Marval’s service management software, MSM v12, has achieved a gold level standard for ITIL process compliancy.  The ITIL Software Scheme (ISS) certification, developed by the Home Office and accredited by APMG, assesses sof...
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