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Service desks unable to cope with mobile devices

The influx of mobile devices into the workplace is overwhelming IT resources, with 76 per cent of service desks reporting support issues according to research carried out by LANDesk.
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Featured Articles
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How to turn an IT technician into a manager

Noel Bruton explains the fundamental steps which must be followed if a technician is to successfully transition to a management role, and it starts by taking the screwdriver out of the top pocket.
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Company News
 

Proactive service impossible if you just log incidents says Dell KACE chief

IT service desks will never be proactive without a deeper understanding of, and integration with, the myriad business elements which affect the tasks it carries out.
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Company News
 

Are Apple and Google creating IT anarchy?

With the rise in popularity of devices like the Apple iPhone, Google Android and other smart phones, what has been the service desk experience?
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Featured Articles
 

ITIL architect offers free service catalogue 'menu' guidance

A whitepaper has been made available designed, co-written by the chief architect of ITIL Version 3, Sharon Taylor, to help businesses draw up a ‘menu’ of their services, so they can understand what IT is most useful...
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