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Event
Naked SD, 360

Naked service desk bare essentials webinar – 18th April 11am

With myriad new technologies and channels to support, it’s easy to forget that the core function of the service desk is to support customers.  That’s the view of Citrix Online, which says that while the way we service our ...
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Company News
lifestyle pword, 360

LSG to reduce helpdesk calls by 20 per cent?

Lifestyle Services Group (LSG) has purchased self service password reset technology from Tools4ever as it bids to reduce call traffic relating to the issue of lost passwords, which currently accounts for 20 per cent of its he...
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Company News
IT smartdesk, 360

Start-ups offered free social IT support platform

IT SmartDesk has announced that its social support platform is now available for free to new-start companies, in a move designed to support small enterprises that cannot justify the expense of a dedicated IT specialist.
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Event
SDIT12_logo

Five reasons to attend SDITS

Billed as an unrivalled two days of networking, learning and innovation, the organisers of the Service Desk & IT Support Show have produced five additional reasons why everyone in the ITSM industry should allocate 24-25 Ap...
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Featured Articles
SD peanuts, 360

Businesses ‘pay too little or expect too much‘ of service desk staff

Front line services are in danger of deteriorating because businesses are not willing to adequately reward staff, leading to a shortage of suitable IT support workers.   
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