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Aristotle, generation Y and the social service desk

In the second of our exclusive articles previewing the Keynote Theatre at the Service Desk & IT Support Show, Adam Holtby and Richard Edwards from Ovum explain there is nothing to fear in creating a social service desk.
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Noel Bruton speaks – recreation, or redundancy?

The highly respected IT support specialists and author Noel Bruton has joined the team of writers here at ServiceDesk360.com, bringing his usual brand of insight, good humour and practical advice. In his first article, Bruton i...
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Cost savings AND improved service – achieving the impossible at Tamworth

Find out how Tamworth Borough Council has used industry standards and flexible service management to make across the board improvements.
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Spring marks ServiceDesk rebirth

Spring has arrived and James West, editor of ServiceDesk360.com explains how the ServiceDesk and IT Support show is a must for businesses who want to capitilise on market conditions which will allow service management to flouri...
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Best practice success puts Muller Dairy IT in the driving seat

Muller Dairy is one of the food industry’s great success stories. The number one yogurt brand in the UK, this innovative dairy business, which started life in a small Bavarian village in 1896, has never stopped growing si...
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