ServiceDesk360


 
Posts Tagged ‘Service Desk’
Recent
Most Commented
Random
 

 
Industry Updates
 

We're Going to Benchmark IT Support says Noel Bruton

Dear reader, you and I together, we’re going to benchmark this IT support industry. “And about time too”, I hear you say. And I agree with you, because there’s much contention and hyperbole but not enoug...
by admin
7
Full Story »

 
 
Featured Articles
 

The ITIL free-for-all begins?

ITIL has abandoned its independent roots, with the original guardians of the best practice framework no longer supporting further development, and the continued success of a certification scheme indicating that ITIL has become ...
by admin
6
Full Story »

 
 
Event
 

Who to meet at the Service Desk & IT Support Show – part 1

With the Service Desk & IT Support Show (SDITS11) less than four weeks away, we begin our preview of what is shaping up to be the most important industry event for many years.
by admin
5
Full Story »

 

 
Event
 

Who to meet at the Service Desk & IT Support Show – part 2

In the second part of our preview of the Service Desk & IT Support Show (SDITS11), we look at the category asset and infrastructure management
by admin
4
Full Story »

 
 
Event
 

Was PINK11 the moment when IT service management turned upside down?

Over 1600 delegates attended Pink Elephant’s 15th annual conference, Pink11, at the Bellagio Hotel in Las Vegas. UK ITSM consultant Barclay Rae was there and witnessed what he believes to be the seeds of immense change in...
by admin
4
Full Story »