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Featured Articles
SDITS12 review, 360

The joy and pain of SDITS12

Day one of SDITS12 was a watershed moment for the UK ITSM industry, according to James West, with real change evident.  So why was he in professional despair just 24 hours later?
by servicedesk360
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Company News
131997102

Sunrise debut’s iOS and Android mobile support at SDITS

Sostenuto Mobile, the latest addition to Sunrise Software’s product line, will be making its debut at the Service Desk & IT Support Show (SDITS).
by servicedesk360
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Event
Naked SD, 360

Naked service desk bare essentials webinar – 18th April 11am

With myriad new technologies and channels to support, it’s easy to forget that the core function of the service desk is to support customers.  That’s the view of Citrix Online, which says that while the way we service our ...
by servicedesk360
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Company News
lifestyle pword, 360

LSG to reduce helpdesk calls by 20 per cent?

Lifestyle Services Group (LSG) has purchased self service password reset technology from Tools4ever as it bids to reduce call traffic relating to the issue of lost passwords, which currently accounts for 20 per cent of its he...
by servicedesk360
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Company News
IT smartdesk, 360

Start-ups offered free social IT support platform

IT SmartDesk has announced that its social support platform is now available for free to new-start companies, in a move designed to support small enterprises that cannot justify the expense of a dedicated IT specialist.
by servicedesk360
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