self-service | ServiceDesk360

Income generators first to shun unresponsive IT departments

Those individuals generating the most revenues are keenest to work around ill-fitting IT provision and support, seriously damaging the reputation and value of service desks.

by servicedesk360

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LSG to reduce helpdesk calls by 20 per cent?

Lifestyle Services Group (LSG) has purchased self service password reset technology from Tools4ever as it bids to reduce call traffic relating to the issue of lost passwords, which currently accounts for 20 per cent of its he...

by servicedesk360

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What happened to MITUS?

John Lewis offers a different path towards IT skills

SDI promises ‘biggest ever’ conference

What happened to MITUS?

Income generators first to shun unresponsive IT departments

LSG to reduce helpdesk calls by 20 per cent?

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