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Featured Articles
SDITS12 review, 360

The joy and pain of SDITS12

Day one of SDITS12 was a watershed moment for the UK ITSM industry, according to James West, with real change evident.  So why was he in professional despair just 24 hours later?
by servicedesk360
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Industry Updates
Bath Road - new small

O2’s IT helpdesk copes easily with home working pilot

An experiment to judge the effectiveness of home-working recently led mobile provider O2  to close head office as it studied the impact of more than 2,500 employees working remotely.  The results of the experiment are encoura...
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Company News
Molton Brown 360

Molton Browns freshens up IT access

Molton Brown IT staff now have instant access to sales and systems data following the deployment of VNC Enterprise Edition at retail outlets around the world.
by servicedesk360
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