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Industry Updates
DWP IT, 360

DWP faith in IT streamlining project misplaced according to watchdog

A planned IT system designed to streamline benefits payments is likely to fall short of expectation according to a government watchdog.
by servicedesk360
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Industry Updates
Techs on bikes_4

Shared service boosts resolution rates for Virgin Media

A project to centralise its employee services has seen Virgin Media improve its first call resolution rate to 87 per cent.
by rwebb
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Featured Articles
Steve football, 360

Why Total IT is the future by Steve Straker

Not only is the recent ServiceDesk360 article about Total Football principles being applied to ITSM based on sound thinking, but the concepts introduced should be taken further. Steve Straker of Fujitsu Systems argues that flui...
by rwebb
7
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Industry Updates
Emergency500

Crisis text service for UK expats

The Foreign and Commonwealth Office (FCO) is trialling a service which sends emergency text messages to UK citizens warning of regional troubles.
by rwebb
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Blog Spot
Holland500

Total IT – Dutch football strategy to improve ITSM?

Is it realistic for IT workers to become business-savvy strategists? James West looks at whether the concept of Total Football popularised by the Dutch national team can be translated to ITSM.
by rwebb
3
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