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ITIL: is it the only way? A ServiceDesk360 podcast

The validity and value of the best practice framework was brought into stark focus by a panel of experts at the Service Desk and IT Support show this year.
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ITSM podcast to broadcast live from SDITS11

Those of you who are regular followers of the ITSM Rest of the World podcast, we’ve got some great news. Episode 9 will be recorded live at the Service Desk & IT Support Show on Wednesday 20th April.
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Service Desk visitors increase, ready to go to work

The mood of optimism surrounding the IT services market has been underlined by first day attendance at the Service Desk show, which is up 12 per cent on last year with vendors reporting that visitors are in the mood to do busin...
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Industry Updates
 

ServiceSphere podcast – ITSM as you've never heard it before

If you haven’t listened to the ServiceSphere podcasts about the IT Service Management industry, you’re in for quite a shock. The broadcasts are very informal and entertaining, yet contain a wealth of useful informat...
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Rest of the World podcast previews SDITS11

Ahead of the announcement that the latest ITSM Rest of the World podcast will be recorded live at SDITS11, the latest episode of the popular series has just gone live, featuring an extensive preview of the show.
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