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Industry Updates
information-technology

Workers wasting 30 mins each day looking for data

The need for IT teams to integrate disparate data sources has come into sharp focus, with a report by Alcatel-Lucent stating that 81 per cent of knowledge workers struggle to access the information they need to work effectively.
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Featured Articles
 

The Top 50 – has it helped the ITSM community?

The ITSM Online Influencers list has created a level of controversy, particularly regarding those omitted. James West looks at whether the list has done more harm than good.
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Industry Updates
 

IT managers question collaboration technology

Attempts to break IT out of its silo mentality by using collaboration tools are failing, with 40 per cent of SharePoint implementations unused.
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Industry Updates
 

The Top 50 online ITSM influencers

The ITSM community on Twitter is growing in size and level of influence, yet many industry people are still not involved. James West, editor of ServiceDesk360, has begun compiling a list of the top online influencers and is ask...
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Company News
 

Real-world lessons from virtual classroom

The Service Desk Institute (SDI) is offering the opportunity to become a qualified SDI Service Desk Manager by participating in training sessions being held in a live virtual classroom. The four-day course is being held 04-07 J...
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