ITSM | ServiceDesk360

Serena says it can free service desks from the consultants

Serena has announced the launch of Service Manager, an ITSM suite designed to adapt to changes in business needs, without relying on outside or vendor consultants.

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The LinkedIn generation – time to bin the CV?

It may have ushered in a new era of job seeking and profile management, but the growing importance of LinkedIn should not signal the end of traditional CVs.

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The joy and pain of SDITS12

Day one of SDITS12 was a watershed moment for the UK ITSM industry, according to James West, with real change evident. So why was he in professional despair just 24 hours later?

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SITS day 1 – latest show news

More than 85 vendors are showing their latest and greatest at SITS13 starting today, here’s a summary of the day one news announcements.

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Reports of the PCs demise greatly exaggerated

The mobile revolution will not transform the workplace just yet, with research from Deloitte stating that 70 per cent of time spent computing will be via PCs in 2013.

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