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Posts Tagged ‘ITSM’
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Industry Updates
Gartner spend, 360

2012 IT spending afflicted by familiar problems

Spending on IT services will grow sluggishly in 2012 after analyst Gartner downgraded its new year outlook because of ongoing global economic problems.
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Industry Updates
Pac sharedS, 360

Shared services failing to save public money

A government financial committee is calling for the Cabinet Office to demonstrate stronger leadership regarding the set-up and running of shared services, after finding that such schemes can end up costing the taxpayer more tha...
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Featured Articles
06/07/08.11.2011: itSMF UK Conference and Exhibition 2011.

The 2011/12 itSMF hot list

The annual itSMF Conference held in November was a good time to reflect on the past year and what challenges await in 2012.  Ben Clacy, CEO of itSMF, tells us what the big talking points were and what solutions were discussed...
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Company News
Serena, 360

Serena says it can free service desks from the consultants

Serena has announced the launch of Service Manager, an ITSM suite designed to adapt to changes in business needs, without relying on outside or vendor consultants.
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Industry Updates
information-technology

Workers wasting 30 mins each day looking for data

The need for IT teams to integrate disparate data sources has come into sharp focus, with a report by Alcatel-Lucent stating that 81 per cent of knowledge workers struggle to access the information they need to work effectively.
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