What happened to MITUS?
Back in 2011 MITUS was poised to save the service desk. So where did it go?
Service desks must become business champions
Service desks are capable of solving myriad non-IT business challenges which could elevate its status immeasurably as it helps deliver bottom-line benefits. Speaking at SITS13, Eric Wright, managing director of service desk s...
It’s showtime!
SITS13 is almost here, Ian Aitchison of LANDesk ponders the topics likely to cause a stir and offers his expected highlights.
Rudderless IT part 2 – plotting a new course for ITSM
In part one of our investigation into ‘Rudderless ITSM’ and what should be steering the industry to more prosperous waters, we considered the changing role of ITIL, the importance of service management tools and the need f...
Get the free SITS13 whitepaper – are we measuring the right things?
The SITS13 official show whitepaper – called ‘Demonstrating service desk value through more meaningful metrics’ will be given for free to attendees of the Breakfast Briefing on Tuesday 23rd April, who will also witnes...
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