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Company News
Rich SITS13, SD360

Service desks must become business champions

Service desks are capable of solving myriad non-IT business challenges which could elevate its status immeasurably as it helps deliver bottom-line benefits.  Speaking at SITS13, Eric Wright, managing director of service desk s...
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Company News
SITS13 floor

SITS day 1 – latest show news

More than 85 vendors are showing their latest and greatest at SITS13 starting today, here’s a summary of the day one news announcements.
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Event
SITS breakfast better

SITS13 breakfast briefing – laying down the metrics gauntlet

The scale of the ITSM metrics challenge was starkly illustrated at the first session of SITS13, with the majority of  the breakfast briefing audience admitting they don’t yet produce reports which show business value.  Illu...
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Company News
SITS final preview, SD360

Stop the press: latest SITS13 news

With the Service Desk and IT Support Show (SITS13) just days away, we round-up the last minute announcements, including extra opportunities to win prizes and receive free research.
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Featured Articles
Rudderless IT pt2

Rudderless IT part 2 – plotting a new course for ITSM

In part one of our investigation into ‘Rudderless ITSM’ and what should be steering the industry to more prosperous waters, we considered the changing role of ITIL, the importance of service management tools and the need f...
by servicedesk360
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