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Featured Articles
SDITS Ian, 360

SDITS12 – view from the show floor

Ian Aitchison, ITSM product director at LANDesk, reflects on how the Service Desk and IT Support show (SDITS) has evolved in the past few years, becoming a more serious, business-focused event that still finds time for some muc...
by servicedesk360
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Industry Updates
LANDesk survey, 360

Service desk industry must do better to meet challenges

Incessant pressure to ‘do more with less’ in recent years has had minimum impact on IT support teams, with 93 per cent of service-desk professionals surveyed by LANDesk and SDI admitting their department could be more effi...
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Company News
SpaceShuttle

Enterprise boldly gains global ITSM view

The need for an ITSM system to operate worldwide and support users across multiple brands led vehicle rental service Enterprise Holdings to choose ServiceNow, with the aim of improving automation and simplifying process comple...
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Industry Updates
exhibition2

Service catalogue grabs Back2ITSM hot topic slot at SDITS

Feedback from the ITSM community has led the organiser of the Service Desk & IT Support Show to create two Hot Topic sessions dedicated to discussing the intricacies of building a service catalogue. 
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Industry Updates
Gartner spend, 360

2012 IT spending afflicted by familiar problems

Spending on IT services will grow sluggishly in 2012 after analyst Gartner downgraded its new year outlook because of ongoing global economic problems.
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