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Industry Updates
John Lewis, 360

John Lewis replicates class-leading customer service for internal IT support

Implementing ITIL processes built around a single, flexible support platform is allowing John Lewis Partnership to offer internal IT service matching the high standards of support delivered to external customers.
by servicedesk360
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Company News
Kaseya fire, 360:SW

Break/fix firefighting stunts development of IT services

Support teams failing to automate basic tasks are wasting ten hours per week on menial jobs, racking up an average annual loss of £32,000 in the process and preserving the break/fix ‘firefighting’ mentality which is stunti...
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Featured Articles
Maff pt2, 360

Social IT support strikes back – planning for change

According to SDITS12 general consensus, topics don’t get hotter or more controversial than social IT support. Maff Rigby of IT SmartDesk proved to be voice of reason at the event, discussing strategies for making social IT a...
by servicedesk360
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Company News
Bomgar Pure, 360

Technology masterclass – perfecting remote support

To maintain its reputation for offering class-leading IT support, UK-based Pure Technology began investigating remote support in 1997.  Explaining how Pure worked with Bomgar to overcome concerns regarding remote IT support ...
by servicedesk360
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