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Rudderless IT pt2

Rudderless IT part 2 – plotting a new course for ITSM

In part one of our investigation into ‘Rudderless ITSM’ and what should be steering the industry to more prosperous waters, we considered the changing role of ITIL, the importance of service management tools and the need f...
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136984321

Gartner headlining SITS13 part four: Building A Perfectly Balanced Service Desk

Gartner, the world’s leading information technology research and advisory company, is headlining the SITS13 keynote programme.  ServiceDesk360 previews the four keynote events spearheaded by Gartner, focussing on a panel...
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SITS13 pt3 - learn

SITS13 preview part 3 – join the industry’s biggest stars

Alongside a stacked education programme, which includes for the first time keynote sessions from Gartner, SITS13 also offers myriad opportunities to learn directly on the showfloor. 
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SITS13 pt2 - tech

SITS13 preview part 2: technology showcase

The Service Desk and IT Show (SITS) brings together the brightest and boldest ITSM technology providers in Earl’s Court London (23-24 April).  Part one of our preview focused on the new comers, this article looks at what th...
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SITS13 pt1 debuts

SITS13 preview part 1 – the newcomers

The Service Desk and IT Support Show (SITS), now in its 13th year, continues to be the best place to see the latest technology developments and innovation.  Central to fulfilling this brief is attracting new exhibitors, and th...
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