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Industry Updates
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John Lewis offers a different path towards IT skills

Retailer John Lewis  has launched a technology apprenticeship programme in a bid to train, recruit, and encourage the next generation of IT professionals.
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Company News
162049206

Cloud to become primary ITSM delivery method

Founder of SysAid Technologies  Israel Lifshitz says that more than three-quarters of customers will be adopt cloud by the end of the year, supporting the predication with figures show that his company’s cloud ITSM sales...
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Event
conf13-logo-for-web

SDI promises ‘biggest ever’ conference

The 26th annual Service Desk Institute (SDI)  conference, taking place on the 18th and 19th June in Birmingham, is shaping up to be the biggest ever SDI event, with 400 IT professionals from 150 organisations attending.
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Event
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SITS13 success sees 70 per cent rebooking for next year

The recent Service Desk and IT Support Show (SITS) has been deemed both highly successful and productive after attracting more than 4,300 visitors, with 70 per cent of exhibitors already booking for next years event.
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Industry Updates
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Failure to offer support through mobile devices a missed opportunity

Service desk are failing to capitalise on the popularity of mobile devices for helping reduce the support burden.  Research from LANDesk found that although almost 85 per cent of end-users want to create IT incidents and rece...
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