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Industry Updates
 

Off-the-shelf trumps bespoke in value stakes

Service providers buying bespoke IT applications spend more than expected, with 67 per cent claiming substantial budget overruns, according to a report from Oracle Communications.
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Company News
 

Help benchmark IT service management

The Service Desk Institute (SDI) is behind two surveys aimed at building a picture of the current structure and size of the service desk industry.
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Industry Updates
 

Lancashire Council and BT to save 40 million pounds

Lancashire County Council says its partnership with BT to deliver internal and external customer services will save tax payers 40 million pounds per year.
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Company News
 

Kaseya product to help MSPs deliver service flourish

Kaseya has expanded its IT automation platform with the addition of Service Billing 1.0, and Service Desk 1.3, two new modules addressing financial capabilities and operational visibility respectively.
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Event
 

Old and new challenges collide – Barclay Rae sums up SDITS11

The 14th annual Service Desk and IT Support show ran at Earls Court 19/20 April with a full complement of over 80 vendors and more than 5000 visitors.  Barclay Rae sees an industry in full flow and spent time talking to and in...
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