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The IT support manager's day by Noel Bruton

What follows is fiction in a way, but it’s all happened to somebody, somewhere – maybe even you – so it’s sort of fact. All support desks can be superb. Often, all that takes is a good manager, putting t...
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Spring marks ServiceDesk rebirth

Spring has arrived and James West, editor of ServiceDesk360.com explains how the ServiceDesk and IT Support show is a must for businesses who want to capitilise on market conditions which will allow service management to flouri...
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How LEGO rebuilt IT support

An IT support consolidation project has led to LEGO creating a globally adopted system for managing internal processes, learn how it unfolded here.
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Company News
 

Scottish Police puts service desk project out to tender

The Scottish Police Services Authority (SPSA) is requesting tenders from IT companies to assist in creating a shared service which will unite its eight forces.
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Heat given service desk endorsement

FrontRange is celebrating the news that the latest version of its helpdesk software has been awarded PinkVerify status.
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