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ITIL – impractical, unhelpful and doomed?

Noel Bruton explains why ITIL’s days are numbered, and introduces a series of articles which cover everything about effective IT support that is missing from the ITIL books.
by admin
27
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Blog Spot
 

ITIL and the ServiceDesk – an industry being cut in two?

Has enough been done to improve ServiceDesk software and has ITIL kept up with the demands of the business? Exclusive research carried out by ServiceDesk360 and TechExcel suggests an industry divided between those who think goo...
by admin
8
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Industry Updates
 

We're Going to Benchmark IT Support says Noel Bruton

Dear reader, you and I together, we’re going to benchmark this IT support industry. “And about time too”, I hear you say. And I agree with you, because there’s much contention and hyperbole but not enoug...
by admin
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Featured Articles
 

The ITIL free-for-all begins?

ITIL has abandoned its independent roots, with the original guardians of the best practice framework no longer supporting further development, and the continued success of a certification scheme indicating that ITIL has become ...
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6
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Cleaners and IT support professionals on a level par?

Cleaning an office is not seen as a core business discipline and therefore is often farmed to a third party. IT support, if you squint hard enough, is in the same category, but James West argues that such a short sighted view i...
by admin
4
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