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Industry Updates
Capgemini fife 360

All change as Fife Council partners with Capgemini

Fife Council has announced a £26 million deal with consultant Capgemini in a move to optimise business processes and improve the IT functions used to support local services.
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Featured Articles
Ian Aitchison,2013, 360

2013: the year of the service desk?

Self-service, mobile everything, and putting the end user first – Ian Aitchison, ITSM product director for LANDesk Software gives his take on 2012, and what to expect in this crucial year for business technology.
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Featured Articles
1134440_49527541

Income generators first to shun unresponsive IT departments

Those individuals generating the most revenues are keenest to work around ill-fitting IT provision and support, seriously damaging the reputation and value of service desks.
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Event
SITS Europe app

SITS Europe finds its event manager

The recently announced SITS Europe has appointed Bettina Bermuth as its event manager.
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Industry Updates
Mcafee USB, 360

Poor USB drive practices risking networks

Service desks are being warned that USB storage devices are acting as conduits for spreading viruses across corporate IT environments, with a study from McAfee finding an increase of almost 1.2 million samples of malicious code...
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