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Company News
710599_25251168

Improving ITSM, but not for profit

Managed service provider (MSP) Charityshare  has announced the selection of ICCM Solutions  to provide ITSM software after a two day ‘hands-on’ trial, with initial deployment resulting in time-savings and service improvem...
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Industry Updates
MobileBanking500

Help desks face increased pressure to support mobile banking

Support desk staff are likely to find themselves under increased pressure from customers and co-workers needing assistance with mobile banking, with a study from Juniper finding that the number of people using the channel will...
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Featured Articles
Noel technician, 360

How to turn an IT technician into a manager

Noel Bruton explains the fundamental steps which must be followed if a technician is to successfully transition to a management role, and it starts by taking the screwdriver out of the top pocket.
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Company News
lifestyle pword, 360

LSG to reduce helpdesk calls by 20 per cent?

Lifestyle Services Group (LSG) has purchased self service password reset technology from Tools4ever as it bids to reduce call traffic relating to the issue of lost passwords, which currently accounts for 20 per cent of its he...
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