ServiceDesk360


 
Posts Tagged ‘Customer service’
Recent
Most Commented
Random
 

 
Event
153828274

The age of the customer – and why service desks must take notice

The perceived boundaries and differences between external customer service and internal customer support have largely vanished, with a competitive market meaning they must learn from each other to solve business challenges.
by servicedesk360
0
Full Story »

 
 
Company News
Cherwell venture, 360

Cherwell aims to be ‘pre-eminent ITSM platform’ following cash injection

Cherwell Software has announced a $25 million investment from private equity firm Insight Venture Partners, as it aims to become the ‘pre-eminent ITSM platform in the industry’.
by servicedesk360
0
Full Story »

 
 
Company News
BMC end user, 360

BMC tunes into cloud experience

Recognising the impact of a poor end-user experience, specifically for those businesses using cloud applications, has led service management technology specialist BMC to create a software package designed to analyse and improv...
by servicedesk360
0
Full Story »

 

 
Industry Updates
Virus in program code

Banks told: assume customer PCs have viruses

The European Network and Information Security Agency (ENISA) has warned banks to assume that all customer PCs are infected with viruses.
by servicedesk360
0
Full Story »

 
 
Featured Articles
Jo cust serv

Customer service: how does it benefit IT teams?

Jo Johns’ book on service management and customer service provides a 12-step process for helping IT teams deliver the support that customers need.  In this exclusive article, she offers a peek at some of the content and advi...
by servicedesk360
0
Full Story »