IT Service and Support News
IT Service and Support News
All the latest industry news in one place!
Here you will find all you need to know about who is doing what and with who in the ITSM industry. From the latest software releases to hit the UK to how your industry peers are using the latest technology to improve their service levels and business relationships.
Bookmark this page to keep up-to-date with the latest industry news.
If you would like to add your news - case studies and press releases - to SupportWorld Online click here.
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What is the best support staff : end-user ratio? It's a frequent debate among IT managers: What's the magic ratio to determine how many support staff members you should have? Read this article to find out the most frequently suggested ratio. |
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Ten Technology Trends To Watch in 2010 It is now time to turn our sights on 2010, where there are going to be some really interesting things to keep an eye on that will affect your industry. Jeff Vance counts down the ten tech trends for www.cio.com that should be on your radar for 2010. |
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Internet Group Achieves Service Desk Certification IT managed services company, The Internet Group, has proved that size isnt everything by becoming the worlds smallest company to achieve a SDI's 3 star Service Desk Certification in recognition of its customer-led approach to IT support. |
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Cherwell Shows 108% ROI And 10 Month Payback A recent Forrester Research study in to the Total Economic Impact (TEI) of Cherwell Software discovered that ROI was 108% with a payback period of just 9.7 months. Download the full report. |
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Sesame Street's 10 lessons for IT departments Discover here how Sesame Street can help your IT service team work together better. It's amazing what you can learn from a green frog and a big yellow bird! |
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Refuse to under-staff IT service departments This article examines what is the perfect size for an IT service 'dream team'. |
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West Sussex Council Seeks IT Services Supplier West Sussex County Council is looking to appoint an organisation who can take responsibility for the management and delivery of IT functions at all Council sites including schools. |
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University of Bedfordshire Seeks Help Desk System The University of Bedfordhsire is looking for a software supplier for their BEGIN project (LRC); an integrated help desk enquiry system for student support which will interface with their existing University systems and networks. |
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Cherwell Software Expands Mobile Data Technology Information Technology is experiencing a revolution with the introduction of smartphones which are changing the rules of the game in the way we respond to critical information within our organisations. |
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SLaM USES NOVELL IDENTITY MANAGER South London and Maudsley NHS Foundation is automating account provisioning for more than 8,000 users with Novell Identity Manager. |
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SUPPORT TEAMS URGED TO CELEBRATE CUSTOMER SERVICE IT service desks across the UK and Europe are being urged to celebrate the importance of excellent customer service by taking part in IT Service Week - 5-9 October. |
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Anglia Support Partnership aims for Accreditation Hornbill's service management software helps leading IT services provider improve performance for 10,000 staff at 200 locations across seven NHS organisations. |
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BUSINESSES URGED TO CELEBRATE CUSTOMER SERVICE Celebrate the importance of excellent customer service by taking part in National Customer Service Week – 5-11 October. |
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BCS signs MOU with Service Desk Institute BCS has signed a memorandum of understanding with the Service Desk Institute (SDI) to enable both organisations to work together for the benefit of the IT profession. |
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Twitter ... As an IT Service Management Tool?!? Are you sick of hearing about Twitter yet? Some companies have found very effective ways to use it for customer support. Read more to find out how 'tweeting' may help you improve your service desk perfomance... |
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The Industry's Finest Are Announced SDI announce the winners of the 2009 Service Desk and IT Support Awards. Click the link above to find out more... |
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ITSM Trends: Industry Bulletin June 2009 An overview of the comings and goings of the key ITSM industry players in June |
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ITSM Trends: Industry Bulletin May 2009 An overview of the comings and goings of the ITSM industry players. |
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Linklaters Achieve 3 Star SDI Certification SDI is pleased to announce that Linklaters global IT support achieves 3 Star Accreditation. |
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ITSM Trends: Industry Bulletin February 2009 An overview of the comings and goings of the ITSM industry players. |
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ITIL Qualification: Your Views The ITIL qualification is not equivalent to 10 - 15 years managerial experience say SDI members. |
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EMC Infra's New Readiness Assessment EMC Infra launches new online readiness assessment for service catalogue. Revealing a clear strategy for better business communication. |
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Hornbill's Supportworks ITSM signed up by Comet. Leading electrical retailers IS service desk to adopt ITIL processes to support systems and staff in office and stores nationwide. |
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Skills for Care Achieve 2 Star Certification SDI are pleased to announce that Skills for Care has achieved SDIs 2 Star Service Desk Certification. |
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Better Business and Soft Skills It is becoming increasingly important that IT professionals develop their business and service-oriented skills to get closer to the businesses they work in. |
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Virgin Media TV harness Hornbills Supportwork's Supportworks allows Virgin Media to fast-track ITIL implementation. |
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New Remote IT Support Provider Launches in UK US Remote IT Support provider Bomgar, moves into the European market with UK partner Connectology |
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Axios - Technology Environment Survey Results Technology Environments Put Pressure On Service Desks. Mounting workloads mean IT professionals struggle to maximise ITSM investment. Edinburgh, UK, October 08. |
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SDIs 10 Top Tips For Smarter Recruitment Almost a third of ITSM professionals leave their job due to limited opportunities or recognition... |
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ITSM Trends: Industry Bulletin January 2009 An overview of the comings and goings of the ITSM industry players. |
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ITSM Professionals Positive Job Losses Unlikely The majority of ITSM professionals are confident that job losses are unlikely in their sector despite the tough economic climate, an on going SDI survey has revealed. Orpington, UK, October 08. |
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Hillingdon Borough Council reduces CO2 Footprint SDI helps Hillingdon Borough Council significantly reduce CO2 footprint through consolidated and enhanced IT Service Desk. Orpington, UK, July 08 |
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