May/June 2010
May/June 2010
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Remote Control As more and more people work 'off base', the ability to interact - indeed interface - with that remote workforce and the vast array of devices they are now using has never been more imperative. |
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Bridge the Gap - Now! 'Mind the Gap' is a cry often heard on London Underground to warn commuters about the 'black holes' that exist between platform and train at some stations. Similar chasms exist between the service desk and the business, warns a new report, and need to be tackled urgently. |
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The Great, the Good and the Downright Bad Making sure end users get the best possible service from the support desk is the mantra of most organisations. But how effective are they? |
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How to 'Make Your Service Desk Green' The drive towards saving money and being green is increasingly arousing the interest of those in the IT industry. Aside from the ethical considerations of implementing green technology, organisations are realising it can also have a significant impact on their bottom line. |
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